Teacher / Parent FAQs
Welcome to the Edx Education Parent/Teacher FAQ page. At Edx Education, we are committed to supporting both parents and teachers in their quest to provide high-quality learning experiences for children. This page is designed to provide you with answers to some of the most common queries we receive, helping you navigate the world of educational resources and tools.
We believe that learning is a collaborative effort between educators and parents, so our goal is to empower you with the information you need to make the most of our products and enhance the educational journey of the children in your care. Please feel free to explore the FAQs below, and if you can’t find the answers you’re looking for, do not hesitate to reach out to us.
General Questions:
What age groups are your educational toys designed for?
18 months – 10 years
How do your toys support educational development in children?
At Edx Education we create educational resources for children foundation skills and key developmental areas. Our educational materials are created to serve seven specific learning and developmental areas:
- Gross Motor Skills – Focus on large movement through active play helps develop coordination.
- Fine Motor Skills – Focus on small movement through active play strengthening small muscle group and improving hand–eye coordination.
- Social and Emotional Development – Through play children will learn to manage their emotions, work with others and resolve conflict.
- Speech and Language – Describe, discuss and explore with our range of materials, children will be developing vital oral language skills and the ability to express themselves.
- Cognitive Development – Purposeful play improves cognitive development stimulating the child’s problem solving and thinking ability.
- Curiosity – Develop children’s problem solving ability via their natural curiosity about the world around them.
- Mindfulness – Develop children’s social and emotional skills.
How can I find the best toy suitable for my child’s age and educational needs?
We have made it as easy as possible for you to find the right toy for your child. Visit https://www.shopedx.co.uk/ where you can choose from various options including Age, Developmental Areas, Subject, Our Ranges, Price and more.
Product-Specific Questions:
Are batteries required for any of your toys, and if so, are they included?
Batteries not required in any of our toys.
How durable are your toys?
High quality educational toys for the classroom or at home.
What materials are your toys made from?
Various materials, please see each individual product description.
Do your toys come with instructions or educational guides?
Yes, and many have online resources or videos. Please see each individual product description.
Purchase & Delivery:
Do you offer free delivery within the UK?
Check out www.shopedx.co.uk where shipping for the UK will be calculated at the checkout.
How long does delivery typically take?
3-5 working days. Full details in our https://www.shopedx.co.uk/policies/shipping-policy
Can I track my order once it’s been shipped?
Yes, through the courier as long as your email details are correct.
What payment methods do you accept?
Debit Card / Credit Card / Google Pay / Shop Pay / Apple Pay
Returns & Exchanges:
What is your return policy?
Please see our UK refund policy: https://www.shopedx.co.uk/policies/refund-policy
How can I request a return or exchange?
Please see our UK refund policy: https://www.shopedx.co.uk/policies/refund-policy
Are there any fees associated with returns?
Please see our UK refund policy: https://www.shopedx.co.uk/policies/refund-policy
How long does it take to process a refund?
Please see our UK refund policy: https://www.shopedx.co.uk/policies/refund-policy
Safety & Compliance:
Are your toys compliant with international safety standards? (UK/USA/Europe, etc)
At Edx Education, our unwavering commitment lies in promoting ethical and sustainable practices throughout our work and supply chain. This dedication extends to the creation of eco-friendly toys, also known as ‘green toys.’
To ensure the highest standards, our supply chain and products for our educational ranges and toy lines are ethically and compliance audited by global auditing organisations (EN71, CPSIA, ASTM, CCC, Sedex, ISO 9001, ISO1 4001).
Additionally, we proactively engage with our supplier factories, making regular visits and conducting inspections to meticulously review the production processes. These efforts allow us to maintain transparency and uphold our commitment to ethical and sustainable practices, ensuring that our customers receive products of the utmost integrity.
How do you ensure your toys are safe for children?
Yes, our toys are tested to the highest standard.
Are your toys tested for harmful chemicals or materials?
Yes, we take product safety seriously and adhere to international safety standards and regulations.
What safety certifications do your toys have?
To ensure the highest standards, our supply chain and products for our educational ranges and toy lines are ethically and compliance audited by global auditing organisations (EN71, CPSIA, ASTM, CCC, Sedex, ISO 9001, ISO1 4001).
How can I clean and disinfect the toys?
Wash in warm soapy water and dry or wipe down with antibacterial wipes.
Environmental & Ethical Concerns:
Are your toys environmentally friendly?
Edx Education have committed to ethical practices. Details can be found here: https://edxeducation.com/sustainable-products-initiative/
Do you have any sustainable or eco-friendly toy lines?
Yes, we have our new Green n Learn and Green n Play ranges. Details can be found here: https://edxeducation.com/sustainable-products-initiative/
How do you ensure ethical manufacturing practices?
Details can be found here: https://edxeducation.com/sustainable-products-initiative/
Product Range & Options:
Do you have toys that cater to children with special needs?
All our educational toys are for development stages and cater for children with additional needs.
Are there different versions or models of the toy for various age groups?
Yes, there are different age ranges for e.g. Junior Rainbow Pebbles® are for 18mths+ and Rainbow Pebbles 3yrs+.
How often do you release new educational toys or update existing ones?
We release new products annually.
Are there toys that promote STEM (Science, Technology, Engineering, Mathematics) learning?
Yes, we have many award winning products from the Rainbow Pebbles®, My Gears® Junior GeoStix® and GeoLand® ranges.
Feedback & Support:
How can I provide feedback about a product I purchased?
Who can I contact if I have concerns or questions about a toy?
Do you have a customer service hotline or email support?
Affiliation & Partnerships:
Do you collaborate with educators or schools for toy development?
Contact anna@edxeducation.com if you are interested in collaborating with Edx Education.
Can educational institutions get a discount or special offers?
Contact your local supplier for discounts and special offers: https://edxeducation.com/teacher-parent/where-to-buy/
Do you offer wholesale pricing or bulk order discounts?
Yes, contact anna@edxeducation.com for more information on our wholesale information for distributors
Future Products & Updates:
How can I stay updated about new toy releases or upcoming products?
Sign up to our monthly newsletter: www.edxeducation.com
Do you have a newsletter or mailing list?
Sign up to our monthly newsletter: www.edxeducation.com
Miscellaneous:
Can I purchase gift cards for your website?
Not available
Are there any job vacancies or opportunities to collaborate?
Contact anna@edxeducation.com if you are interested in joining or collaborating with Edx Education.